How to Organize KBAs within the Page Structure

Danita_remspecher

I have created about 100 KBAs so far (we just implemented JIRA/Confluence 2 weeks ago) and I am looking for ideas to organizing my pages.   

I created a blank page (similar to a template) for Teams articles then I create child records under this blank page.   However, the blank page is appearing in JIRA searches - I don't want this page to appear in the searching.  The blank page doesn't have any labels on it, so I thought it won't appear in the search.

I am looking for ideas - I don't want just a list of articles in my page tree - I want it organized.  

Thank you so much for your ideas.

Alex Koxaras -Relational-

Hi @Danita.remspecher and welcome to the community!

Here are some best practices from Atlassian about KB to get you started

https://www.atlassian.com/blog/archives/5_tips_for_building_a_knowledge_base_with_confluence

If you have a SD connected, my advise would be to separate them as per your service catalog. The users would be able to find them more quick.