If I open a ticket on someones behalf how do I add them as watcher so they get future emails

unknown

I have a couple tickets that I opened on a customer's behalf, so I am listed as the Reporter. But I want the customer to get future emails regarding the ticket. Is there a way to do that?

I used Service Now previously and was able to add external users as Watchers to a ticket I opened. I'm looking for similar functionality in Jira.

It looks like I can only add people from my company as Reporter or to the Watch list, not people outside my company. When I try to add customer's email I just get No Option.

Any help appreciated!

Mikael Sandberg

Hi @[deleted],

Welcome to Atlassian Community!

You should add them as Request Participants, that way they will have access to the request via the portal and will get all the customer notifications. Watchers are internal and will only allow you to add users that have Jira access.