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How do I find jira_servicedesk_id

jovanio_junior

I'm trying to do the integration Jira + Zabbix following that

But I can't find two values "jira_servicedesk_id - numerical ID of your Jira Service Desk (not to be mistaken with a project ID or a Service Desk key!), and jira_request_type_id - numerical ID of your Jira Service Desk RequestType."

Does anyone know where I can find that information?

Accepted answers

Mikael Sandberg

You can get the service desk Id if you go to the portal and select your project, the Id will be part of the URL. The same thing applies to the request type Id, if you go to it in the portal you will see the Id as part of the URL. You can also get these Ids via the REST API, Get service desks and Get all request types

Nic Brough -Adaptavist-

For the request type ids, you have to do a bit of digging, and it is quite well hidden. Go to project settings -> request types and hover the cursor over the name of the request type you want the id for (click on it if you want, you won't be making any change by doing this)

You'll see it has a URL like https://aclsandbox.atlassian.net/jira/servicedesk/projects/ANHBUANIC/settings/request-types/category/service-requests/request-type/871/request-form

Look to the number near the end - the 871 in my url.

All comments

Mikael Sandberg

Nic Brough -Adaptavist-

You'll see it has a URL like https://aclsandbox.atlassian.net/jira/servicedesk/projects/ANHBUANIC/settings/request-types/category/service-requests/request-type/871/request-form

Look to the number near the end - the 871 in my url.

jovanio_junior

Thank you so much

jd_santos

Am I confused or is the service desk ID not part of any URL? I've navigated all around the project and the URL only contains the project key. This seems to be outdated unless I'm missing something.

Mikael Sandberg

@jd_santos You have to access the project from the Portal, if you do it from within Jira then you will only see the project key. Another option is to export a request to xml format, the project Id will be at the top in the file.

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