Query that will find a number of tickets that were updated to a specific status during a period

Question

Hello all,

I am trying to validate a query that I am trying to build, and not sure it's correct. I am trying to query all tickets that moved to "status x" during a period. So what I've used is

Project = my project AND status changed to ("status x") during (date, date)

Is this correct use? I am not sure the "changed to" works as it is expected to. Any help would be appreaciated!

Thanks,

Nik

Rafael Costa_o9pc4y · Accepted Answer

The most similar way that I know is the "WAS" flag. Example

Project = "PJTKEY" AND status WAS "Backlog" during ("2022/10/19 10:00", "2022/10/18 10:00")

The query above returns all issues from project "PJTKEY" where status WAS "Backlog" between 19/10/2022 10:00 AM and 18/10/2022 10:00 AM.

The time is optional, you could discard from query

Bill Sheboy · Accepted Answer

Hi @Nikolay Gyokov

The operator CHANGED TO should work for that: https://support.atlassian.com/jira-software-cloud/docs/advanced-search-reference-jql-operators/#Advancedsearchingoperatorsreference-CHANGEDCHANGED

To check your results perhaps narrow the window of time as an experiment (e.g. a few hours) and then look at the resulting issues change history to confirm the results.

If it is not working, what is not happening as you expect?

Update: Are you using a team-managed project for this query?  If so, there is a known defect for the CHANGED operator for that type of project: https://jira.atlassian.com/browse/JRACLOUD-78387  and the work-around is to use the status ID value.

Kind regards,
Bill