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Can I customize the name of the ticket in Jira Service Management?

中込晴菜

Hi.

I want to customize the name of the ticket in Jira Service Management.

Is it possible?

If someone knows, please tell me.

Thanks.

Accepted answers

Alex Koxaras -Relational-

Hi @中込晴菜

Yes you can change the request type name:

Go to project > project settings
Locate and click request types
Find your request type and click it
Edit the name and hit save

All comments

Alex Koxaras -Relational-

Hi @中込晴菜

Yes you can change the request type name:

Go to project > project settings
Locate and click request types
Find your request type and click it
Edit the name and hit save

Alex Koxaras -Relational-

If you are working on Team Managed Projects, check out this documentation https://support.atlassian.com/jira-service-management-cloud/docs/set-up-request-types-in-team-managed-projects/

中込晴菜

Thanks for your help!

Alex Koxaras -Relational-

@中込晴菜 If my answer was helpful, kindly mark it as accepted in order to help others. Thank you!

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