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Is there a way to retrieve data retrospectively for reporting after you setup dashboard?

lapacquah.bryant

Hello,

I setup a Jira Cloud - Service Mgmt. project however did not setup Dashboard using gadget, Filter Results until afterwards. Is there a JQL I can use to retrieve information prior to the Dashboard setup. Customer need to retrieve tickets based on email or phone number, however Dashboard only shows information generated yesterday, which is the day I created dashboard.

I also created custom fields associated with email and number yesterday.

Thank you.

Accepted answers

Mikael Sandberg

Your filter that you are using on your dashboard will only return data based on it. So if you are searching on a field that you just created yesterday, that is what you will get back, unless you go back on older issues and add the information.

All comments

Mikael Sandberg

lapacquah.bryant

Thank you Mikael that make sense however the information is already on the older issues just not being captured moving forward.

Is there away of retrieving this information or how would we trigger it to populate a report?

Is there a JQL can I use to create a report with the older issues capturing email or number? I tried this JQL however it did not retrieve any issues..

"Request Type" = "NS Demo Request (NSSD)" and "Caller's Email[Short text]" is not EMPTY and created >= 30d order by created DESC

Mikael Sandberg

So the JQL that you are using will only give you issues that where created within the last 30 days, if you remove created >= 30d you would get all the issues that you are looking for.

lapacquah.bryant

Hello Mikael,

Thank you I updated JQL to "Request Type" = "NS Demo Request (NSSD)" and "Caller's Email[Short text]" is not EMPTY. However, it only gave me the newly created issues, still not retrieving any issues prior to the updates. The email and number are fields that have been present since the start. Is there a way to get the issues prior to the change (custom fields, etc.)?

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