If I purchase Atlassian Access, do I still need to pay for Jira Service Management + Access?

Question

Hi there,

I am new and have a few queries concerning Atlassian licenses:

If I purchase Atlassian Access for a $30 per month flat pricing for up to ten people. Do I need to pay an additional $19.75 per person to use Jira Service Management + Access?
As far as I can tell, the link below indicates that users have free access to Jira Software, Jira Service Management, and Confluence, among other Atlassian products.
https://www.atlassian.com/software/access/pricing

I see that the cost of Jira Service Management, for the standard category, is incorrect (-$20,740,740,720 per one user per month).
https://www.atlassian.com/software/jira/service-management/pricing
Can someone please provide assistance?

Thanks a lot,

Marigona

Jack Brickey · Answer

Hi @Marigona Uka , Welcome to the community.

actual cost details aside, yes Access is a different product than JSM. As such we will need to pay for both according to the pricing laid out on Atlassian's website.

note that I am unsure where you're seeing the figures of that you're seeing. If I navigate to the pricing page in the URL you provided I do not see that figure.

Dirk Ronsmans · Answer

Hey @Marigona Uka ,

Atlassian Access is a different product from Atlassian that is used together with things like JSM/JSW/JWM.

You will still need a license for the user at the Jira (Service Management/Software) level.

What Access does is provide an integration with an identity provider and better account security (in a nutshell).

Atlassian access does not mean you get Jira for free with it. It's just another way to manage your user accounts. So yes, you need to pay for both Access (if you want it) and Jira.

Jira however can be used without Access if you manage the accounts manually and don't need SSO