I've a customer that is very interested in customizing specific aspects of the Service Desk experience for agents. I don't think these are possible, but I would rather be proven wrong by the community!
- Can the bulk item menu be restricted at all? I know the Find Similar Requests is a Feature lab addition, but can any of the other buttons be removed or at least available only to specific Groups within the project?
- Can the "View request in Portal" be removed at all from an issue detail screen?
I know these on screen elements are not explicitly configurable, but wanted to ask if there was something I was missing or maybe a feature request I could voter up.
Thanks in advance for any comments!
