Workflow Update Re-Opened Closed User Stories

Thomas Dennis_8w6sn3

Hello!

New Admin here... please be gentle

This morning off-hours, we implemented changes to our master workflow used by approximately 25 scrum teams. Post implementation in production, the new statuses and swim-lanes were available but for some reason numerous closed stories were re-opened. 

1. Is there a way to bulk close the hundreds of stories which re-opened?

2. From a Lessons Learned perspective, what should we do in the future to prevent this from happening?

Thanks in advance - Tom

 

Mikael Sandberg

You can use the bulk transition option to close the re-opened issue, just go to Filters > Advanced issue search and search for the re-opened ones. Once you have the result you are looking for, click on the three-dot menu up in the right hand corner and select Bulk edit and follow the on-screen instructions.

When you published the new workflow, did you map all the old statuses to the new ones? There should be a screen showing up when you publish if there are changes to the statuses in the new workflow.