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How to enable the option to allow customers to create an account at the SM portal?

CSPTech

In two different instances of which I'm an admin, one has the option for custoemrs to create account in the SM portal login screen, and another does not. Both instances have identical customer access settings. Can someone point out where such an option is enabled?

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Accepted answers

Ivan Lima

Hi @CSPTech, you can configure it by updating your JSM product settings > customer access. Look at the "Set up an open portal" at https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/#Set-up-an-open-portal. It should address what you're looking for.

All comments

Ivan Lima

CSPTech

Hi, Ivan. Both instances already have the "Allow customers to create accounts" setting marked. As I said, the customer access settings is identical in both instances, yet only them provides the link to create an account

Ivan Lima

Okay. I tested it on my end. I just wanted to eliminate the permission combinations that would lead to this. Although you mentioned they are identical, having both set to "Allow customers to create accounts," another parameter that changes it is set as "Customers added to this service project only by agents and admins" under Project Settings > Service project access.

CSPTech

I checked, and in both instances the option "Customers added to this service project only by agents and admins" is set

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