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Can some one will help me out i want to assign a user who is created a change request under Reporter

Sreenadh_5t0th7

Hi,

Can some one will help me out i want to assign a user who is created a change request under Reporter field.

please find the attached screenshot for your reference.

Thanks,

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Alex Koxaras -Relational-

Hi @Sreenadh

In order to assign an issue to someone (let's call him Joe), Joe needs to have a valid JSM license and must have the assignable user permission. If, in your case, Joe is just a customer, holding no JSM license, then you can't assign him the issue.

Sreenadh_5t0th7

Hi Alex,

Thanks for the response. kindly provide me the process to assign the role for the same user.

Please help me out with the steps to configure the same.

Thanks,

Alex Koxaras -Relational-

@Sreenadh is that user a customer or he/she must be an agent?

Sreenadh_5t0th7

He is not a user and he does have admin role.

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