We are using request types in JSM for onboarding, offboarding and users change.
The user picker list for offboarding and user change is only populated with active users.
This is as expected and a good behavior by design.
Problem is that when a user is disabled due to account expire date or he or she is back from leave the list user is not visible in the list.
Workaround is to create a customer but then that user is not provisioned from AD and not a good solution.
We dont want changes to be made in AD without a request type filled out.
Is there any tool out there that can populate a custom list with users from a AD or AAD.