nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Edit the auto reply once users submit a ticket

Olivera Todorovska

Hello,

I'd like to get instructions on editing the auto reply when users submit a ticket.

Please advise

Accepted answers

Hi @Olivera Todorovska ,

Go to your Service project settings --> Customer notifications --> Edit the Request created notification.

Modified text will be sent as notification to users when they create a ticket from customer portal/Email

All comments

Hi @Olivera Todorovska ,

Go to your Service project settings --> Customer notifications --> Edit the Request created notification.

Modified text will be sent as notification to users when they create a ticket from customer portal/Email

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