The issue reporter and myself have tried to find a ticket numbers but we can't. It's the ticket numbers 2562 & 2568. It seems that some of the tickets reported to us don't appear in the support portal https://introspect.atlassian.net/. To the person who created it and to everyone else it seems.
Hi @Montassar Chatti and welcome to the community!
Can you confirm the issues are available from the backend with the following advanced search:
Key IN (KEY-2562,KEY-2568)
KEY = Your project key
If they appear there, the likely culprit is that they were created from the backend using the "Create" function without setting a Request Type. With no Request Type, the issue will not appear on the portal.
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Hmm - Would you happen to have any issue level security in place on this project?
No and this user is able to see other issues that belong to the same project.
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