When somebody from outside the organisation(e.g. somebody from their private mail adress because they lost their access) writes our JSM e-mail adress a mail, nothing happens.
The sender doesn't receive a reply("we don't take requests from outside mails"/"please instead call our telephone number x"/mail being treated like internal e-mail accounts would be) and there is no ticket being produced in JSM. How do other people handle this scenario?
