Automation: Change request type on creation

Question

I have been tasked with finding best practice on changing Request Type and Issuetype on creation.

We have 2 Request types: Support and Aftermarket, they do not share the same workflow.

Default entry is Support / Consultant , case can be MOVED to Aftermarket / Various states,

Since they dont share the same workflow simply using  Edit issue field will not work.

My suggestion to the automation added as a screenshot. The only "downside" is that each case of this automation will spend 2x number series, first creation will be deleted and correctly assigned case will create a new ticket number.

Any feedback to the selected solution, and if any a way to accomplish this without creating new issue for each occurance?

Ben Øye · Answer

Thanks @John Funk
That was my assesment also after using my google-fu capabilities for the last 4 hours or so, atleast without resorting to other apps/plugins to JIRA for this one single task.

Ben Øye · Answer

Hello @Alex Koxaras -Relational-
Currently not using either of these apps, and im guessing that if it stands between my suggested automation and spending 3-4000$ pr. year for a single automation it will be my automation for now :)

Alex Koxaras -Relational- · Answer

Hi @Ben Øye and welcome to the community,

Do you have any other app installed on your instance like Scriptrunner or JMWE? I've implemented such changes via these apps.