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getting error while creating jira ticket from servicenow

Anila Gilla QLTY

Its throwing error as JSON Empty String

Accepted answers

Dirk Ronsmans

@Anila Gilla QLTY welcome to the community!

Do you have any more details?

how are you creating the ticket? REST API? Through an app? ....
What is the HTTP response code you get?
..

Anything else pretty much that would help us troubleshoot

All comments

Dirk Ronsmans

@Anila Gilla QLTY welcome to the community!

Do you have any more details?

how are you creating the ticket? REST API? Through an app? ....
What is the HTTP response code you get?
..

Anything else pretty much that would help us troubleshoot

Anila Gilla QLTY

@Dirk Ronsmans

Creating ticket through server

While Creating ticket Iam getting that pop up

Dirk Ronsmans

Oh so from ServiceNow directly and their connection API.

I'm afraid that's outside of my scope of knowledge Considering it is a Syntax Error I'm guessing it's not even getting to your Jira instance yet?

Does ServiceNow have any more details/logs?

Anila Gilla QLTY

No its not even getting to Jira instance

No,Servicenow its just showing a pop up

Kindly help me ASAP as this is urgent Issue.

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