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Como migrar los comentarios de una incidencia de On-Premise a Jira Cloud?

dhernandezs

Hello, we are trying to migrate some comments from on-premise incidents.

At the moment we are making a filter to reduce a little the volume of information, the file is CSV type. But when it comes to relate it with the Jira Cloud field, the comments field does not appear.

Has anyone ever had the same problem with the migration?

Attached image of the problem

I hope you can help us, thank you very much.

Accepted answers

Trudy P Claspill

Hello @dhernandezs

Where you see "No asignar este campo" displayed start typing in "comentario". This will give you a list of potentially matching fields. You need to map your CSV field to the "Comment Body" field.

Screen Shot 2022-10-10 at 11.12.53 AM.png

All comments

Trudy P Claspill

Hello @dhernandezs

Where you see "No asignar este campo" displayed start typing in "comentario". This will give you a list of potentially matching fields. You need to map your CSV field to the "Comment Body" field.

Screen Shot 2022-10-10 at 11.12.53 AM.png

dhernandezs

Hello @Trudy P Claspill

Hello

I just checked and I don't see the field provided by Jira "Comment Body".

I attach image with the search results

Trudy P Claspill

Hello @dhernandezs

How did you navigate to the import option?

You will not see the Comment Body field if you are trying to import issues by going through the Advanced Issue Search screen and selecting the Import option from the ... button.

Screen Shot 2022-10-10 at 12.25.28 PM.png

Not all fields are available when you use that Import option.

As a Jira Administrator you can get access to additional fields if you click on the gear icon and select System.

Screen Shot 2022-10-10 at 12.27.42 PM.png

Then select External System Import, and CSV.

Screen Shot 2022-10-10 at 12.28.54 PM.png

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