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Jira is executing too fast and skipping automation rules

Jess Sherman

I have it automated so that when subtasks are complete, the parent issue is transitioned to the next column where more subtasks are assigned. The issue is that sometimes it transitions and sees that the subtasks from the previous column are complete and skips it again without assigning the new subtasks. I don't know how to add a wait time to get the subtask automation to run first... Am I overthinking this problem?

Accepted answers

Bill Sheboy

Hi @Jess Sherman

The symptom you describe could be from timing issues for triggers, overlapping rules, asynchronous processing, and/or a rule usage issue.

Would you please post images of your complete rule and the audit log details showing an expected and unexpected rule execution? Those may provide some context for the community to offer suggestions. Thanks!

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Jess Sherman

The symptom you describe could be from timing issues for triggers, overlapping rules, asynchronous processing, and/or a rule usage issue.

Kind regards,
Bill

Jess Sherman

Hi Bill,

So here's the audit log of the Parent issue. If you notice it transitioned twice and then assigned subtasks twice instead of transition -> subtasks -> transition -> subtasks. I've also attached screenshots of the two transition rules and the first subtask automation. Hopefully this helps to clarify the issue. I'm still pretty new to this tool, but hit the ground running! Appreciate the help.

Audit Log.JPG rule 1.JPG Rule 3.JPG

Jess Sherman

Rule 2.JPG

Bill Sheboy

Thanks! Would you also post images of the audit log details from the rules themselves? That will show the details of which steps the rules followed.

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