When I move an issue from one project to another, The "Show details" option of the portal view is no

Question

I have a project from IT Backlog to IT Secure
when I move a problem from IT Backlog to IT Secure, the problem is not displayed as it was in the IT Backlog project
The fields appear empty
Thank you for your help

Nelson Steve Liteno · Answer

Hello @Walter Buggenhout

Thank you for this clarification
I will check again and if necessary I will come back to you

Walter Buggenhout · Answer

Hi @Nelson Steve Liteno,

It looks as if the same happened to your question over here 😅 ...

Most likely, the screen configuration of your projects is not identical. Maybe certain fields that are on the screens in your IT Backlog project are not available in the IT Secure project. In that case, you will not see them displayed indeed. So make sure both projects share the same config and - also important - make sure that your custom fields have their context configured as such that they are available in both projects.

Apart from that: as a rule of thumb, always be careful when moving issues between projects. You may lose information in the process (as you noticed) due to config differences, your issues may no longer be available to the reporter (due to permission differences) etc. It is often more solid to create linked issues rather than moving them.

Hope this helps!