Dashboard settings

Question

Hi,

I created a dashboard containing tickets that i would like to document and build a knowledge base articles. I am pulling the tickets from Jira service portal using a label field and other fields like "assignee" and "components" and so on. I am also tagging the tickets to agents for documentation.

Now, i would like to add a column to track the completion of the documentation. A field that says "Done" or "Documented" after documentation completed.

Is there a custom field or gadget that satisfies this requirement?

Thank you

Fernando Eugênio da Silva · Accepted Answer

@Abdi  Dahir , Welcome to the Atlassian Community!

You can use the "Status" field and add the "Done" and "Documented" status to your workflow.

Then when the tickets assume this status in the workflow, the gadget will be updated and will display "Done" or "Documented".

Otherwise, you could use more labels or a custom field select list with these two values and then assign them to tickets to display them on the dashboard.

Hope this helps. If you're thinking another thing to do this, let us know and maybe we can help you.

Fabio Racobaldo _Catworkx_ · Accepted Answer

Hi @Abdi  Dahir ,

welcome to the Atlassian community!

My suggestion is to manage that change as port of your worklow. As post processing, you want that an agent will create a documentation for a specific ticket. In my mind this is part of your ticket workflow.

If you don't want to do that, you can simply add a new field like a select list to your ticket that agent should populate after completing the documentation.

Hope this helps,

Fabio