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I want to modify an issue custom field from a selected insight object when creating an issue

Hugo DONA

Hello everyone,

I've been stuck with this question for a while.

To explain, when creating a ticket, I select an insight object corresponding to a "store" and then I would like to use the attributes of this insight object to modify custom fields of the issue.

I would like to do this via a post function when creating a ticket.

Could you help me ?

Kind regards

Hugo DONA

Accepted answers

Vicente Domínguez [Decadis AG]

Hi @Hugo DONA,

At the present time, Jira Workflow Toolbox for Cloud does not support Insight custom fields.

However, we are planning on releasing a new feature named Execute remote action that will be able to fulfill your requirement by the end of this year.

In the name of Decadis xApps,

Vicente

All comments

Mark Segall

Hi @Hugo DONA Is there a reason why you feel this needs to be managed via post function rather than using Jira Automation?

Hugo DONA

the only reason is that the automations available on this project work with JWT and that we don't know it well enough yet.

Mark Segall

Jira automation is quite powerful and could handle this. You would want to do something like this:

TRIGGER: Issue Created
CONDITION
If applicable you can set a condition where this only occurs for specific issue types, request types, etc.
ACTION: Edit Issue
This is where we'll set the specific fields. You'll use the drop-down to select all of the relevant fields and for each you'll do something like this:
- {{issue.customfield_xxxxx.attribute}}
  - xxxxx = the custom field ID for your Insight field
  - attribute = the name of the attribute that you're trying to extract

Hugo DONA

I have access to a tab "automation" I put in place the rules that you have quoted however in returned value I have the string of the smart-value.

Vicente Domínguez [Decadis AG]

Hi @Hugo DONA,

At the present time, Jira Workflow Toolbox for Cloud does not support Insight custom fields.

However, we are planning on releasing a new feature named Execute remote action that will be able to fulfill your requirement by the end of this year.

In the name of Decadis xApps,

Vicente

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