Chat with MS Teams email match error

Question

Hi there,

I was trying to setup the MS Chat with a test instance of Office 365 I have.  I have gone through the motions of adding Assist to MS Teams and clicked the setup bot.  Back in my Chat config in JSM I now see Sign in with Teams.

When I click that I get a mismatch error about my email.

Your email addresses don't match

You're signed into Slack with a different email address than you've signed into this site with. Make sure the email addresses you use for this site and Slack match, then try again.

I am not sure why it is saying anything about Slack in this instance.  Slack is not connected to this instance of JSM at all and of course the email is going to be different anyway as the Test teams tenant has it's own email address, but that should be impacting connecting and configuring teams.. again though not sure why it is carrying on about Slack?

Has anyone setup the new MS Teams chat / assist with JSM and Teams?

Ste404 · Answer

Additionally, the Atlassian doco doesn't indicate you need to head to halp to do it

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat-in-microsoft-teams/

Ste404 · Answer

Hey yeh I have done that already.  I have even gone through the connecting to Jira through the halp option.  When I select projects in the Connect a Jira project, the ITSM project is not an option in the list.

The admin user for O365 / teams is admin in the JSM project, I am just not sure why I am stuck with this slack email issue.. and also now from the halp side I can't see the actual project I need.

Dunno...  maybe something for another day!

Fabian Lim · Answer

Hi @Ste404

If you are using MS Teams you need to go to the MS Teams Assist site: Halp - Conversational ticketing

Look at the documentation: Install Assist for Teams - Halp Support Docs

Ensure that you are a MS Teams sys admin permissions or you won't be able to set it up properly.

Regards