Change a default comment that was set up back in 2018

Marta Dawes_bixcfk

Our JIRA cloud instance started back in 2018, and the person who set it up is no longer with us.  There is no documentation as to what he did. 

Our problem is that we have a default comment on our JIRA Service Mgmt project, that shows up in every ticket that is opened.  We need to change the text, but I've looked everywhere in JIRA to figure out where it might be, but can't find it.  I've been through ever step on workflows, field configurations, etc., and can't find where it might be.  

Does anyone have any idea of where this setting is hidden?  Or, since JSM has changed so much over the years, is it something we can't access now?  We're on the most current cloud version.  Any help would be appreciated.

Stuart Capel - London

Hi @Marta Dawes 

Have you tried checking legacy automation as well? Code Barrel automation only got added into Jira Cloud around 2020 I believe.

If it's just affecting one project then maybe there's a post function on the workflow adding the comment - you could try there. It would be on the transition, so the arrow going from one status to the next. You can find it like this:

From your service project, select Project settings > Workflows. Select the edit icon next to the workflow you want to show a transition for. Select Diagram to open the diagram view.