How to change default assignee, Key, how to add Approvers in SR, How to add organisation?
Hi @Ravindra Parihar ,
Welcome to the community !!
Let me answer your questions one by one
1. How to change default assignee ?
Go to project settings --> Details -->Scroll to end of the page and change the default assignee to Unassigned or Project lead. Its better to keep default assignee as unassigned.
2. How to change Key ? Go to project settings --> Details --> Enter the new key in KEY text box and click Save details
3. How to add approvers to SR ?Go through the steps mentioned in https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals/
4. How to add Organization ?Go to project settings --> Customers --> Click Add Organization on the top right.
Hi Rilwan,
Thank you for your reply, however my issues are not resolved, Is there any way we can connect?
Hi @Ravindra Parihar ,Please type in your issues here. Will try to resolve
1. I am unable to add a default assignee, i.e. I need to add cloudsupport@xoriant.com as a default assignee for all the tickets raised by any user in my organization.
2. Regarding Key - For e.g., the key in my project is set as ITSM however when we raise an Incident or a request or a change ticket the ticket number always shows as ITSM- 10, ITSM-2, etc, need to change the key for each kind of tickets i.e. for Incident it must show as ITSM-INC-01 etc, for Service Request it must show as ITSM-SR-01, hope I am able to make you understand my query.
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