How NOT to lose the "Expand/Collapse feature" from the original in a cloned issue type

Fátima Ganzo

Hello, 

 

When trying to clone an issue type  (e. g. User Story) with the "Expand/Collapse feature"  in the Description, what I found is that the cloned issue type loses that feature and then you can not Collapse the content it unless you include the "Expand/Collapse feature" again.

How do I have to clone it without losing that Feature in the cloned one ?

Otherwise, how should I create the original?

 

Thanks in advance & have a great day !

Petter Gonçalves

Hello @Fátima Ganzo

Thank you for reaching out.

Indeed, there are some elements that are not copied when cloning an issue in Jira Cloud, including the expand feature. This is not a bug, but a missing functionality in Jira.

We created the following feature request to consider its implementation in future releases of Jira Cloud:

Support coping Emoji, Date, Status, Expand in description when cloning an issue 

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

For now, the only possible workaround would be to manually copy the expand/collapse section from the original issue to the cloned one. Automation rules will not work, as it has the same limitation as the clone feature.

Let us know if you have any questions.