How to show the url and the summary of the parent issue(of a subtask) in the automation email body

Sabri Alyakut

The bold part below doesn't work, any idea to show the url and the summary of the parent issue(of a subtask) in the automation email body?

 

Hi,

A new {{issue.issueType.name}} - {{issue.url}} was created by {{creator.displayName}}

The summary '{{issue.fields.summary}}' and description '{{issue.fields.description}}' with the priority {{issue.priority.name}}

Linked Issues are;
'{{issue.fields.issuelinks}}'

Parent Issue is
'{{issue.parent.key}}' and '{{url}}| {{issue.parent.key}}'
'{{#lookupIssues}}
• {{url}}| {{issue.parent.key}} {{url}}| {{issueType.name}}: {{summary}}>
{{/}}'

This issue is part of the following releases:
{{#issue.fixVersions}}
* Fix version: {{name}}, released/to be on {{releaseDate}}
{{/}}

For Bugs; Reproduction Environment(s) are;
{{issue.[BUG] Reproduction Environments}}

Regards

Mark Segall

Hi @Sabri Alyakut - A couple things:

It would help to see more context around this (screenshot of the entire rule).  However, a couple things:

1. By simply using {{url}}, you're getting the url of the trigger issue.  You should use this instead if you want the parent URL:

   1. {{issue.parent.url}}

2. Email formatting is html, so you can clean up the appearance by formatting your URL this way:

   1. <a href="{{issue.parent.url}}">{{issue.parent}}</a>

If that doesn't resolve your issues fully, please share a screen shot of the rule and/or a screenshot of a sample email with notes on what you expect for outcome.