User not receiving invitation via E-Mail

unknown

Good Morning everyone,

we got a new colleague yesterday that I wanted to invite to our Atlassian Stack. While Jira/Atlassian does say it has send an invitation link, this is however not getting received. 

 

Is there anything I can do except updating the anti-spam filter?

I would be grateful for all the help.

 

Greetings Max

 

 

Jack Brickey

If the user has checked their spam/junk folders please raise a ticket with Atlassian support so the can check to see if the email address is being blocked.