Why do the comments for tickets have the incorrect time?

Question

For certain projects, the comments in tickets are shown as created three hours earlier. The day/time of issue creation are all fine. The issue applies for all comments added, no matter the user. I think the issue might have to do with us having two locations because the time for our remote office location is three hours earlier. But I don't know how to fix it so that our main office employees can comment with the correct time.

Colleen_pd2nai · Answer

Hi Trudy, I went into an affected user's account settings to set the correct time zone and waited awhile to see if the changes took effect, but the comments are still three hours earlier.

Trudy P Claspill · Answer

Hello @Colleen

The display of the time stamp for when the Comment was added should be getting adjusted for the time zone preference specified in your Account Profile. There may be a default time zone specified for your Jira instance, but you can change that to match your local timezone in your profile. If it is displaying as three hours earlier than local time for some users, that would indicate that the time zone setting for their profiles should be change to match their local time zone.