How to edit (NOT replace) list of users who can transition in a workflow

Question

In a TEAM MANAGED project, I have restrictions on which users can transition tickets into a status in the workflow.

I have a bunch of people currently able to do this, and I need to add some people.

When I edit the transition rule, it presents me with a BLANK list of people.  I only want to add, not reset the list (or have to re-type it!).  Why does it not show the current people by default?  Do I really need to re-type every time?

bryce ready · Answer

I currently have nine (9) people on the list in question.  Maybe you're right, I should reach out to support.

Thanks!

Trudy P Claspill · Answer

Hm, how many people do you have in the list currently?

I have just a personal Free instance where I tried this so I don't have a bunch of users I can add.

Perhaps the issue has something to do with the number of people in the list.

Or, is there anybody in the list who has subsequent been removed from product or site access?

I recommend that you contact Atlassian Support directly about this.

https://support.atlassian.com/contact/

bryce ready · Answer

HI @Trudy P Claspill .

Nope, those are exactly the steps I follow, and I see the screen from your first screenshot.  I click on the transition on the right, as you say.

In your second screenshot, the "Only allow these people to move issues using this transition" field is blank for me.