nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Newly added custom fields are not updating in screens

pradeep jeevan

Hi Team,

when trying to align/add a custom field (select list multiple choice) in screens, they are not updating in the view screen tabs and sometimes in create screen tabs.

screens are shared with 700+ projects.

what causing this issue, reindexing? How much time it will took to make changes appears.

Please suggest.

let me know if you required any further details

Thanks,

Pradeep

Accepted answers

All comments

raj-kumar2

Hi Pradeep,

A field needs to have a value in it to be visible on View Issue screen. You can also check Field configuration if it is applicable to your project.

pradeep jeevan

Hi Raj,

Thanks for your response!

It will be the case in Server Jira, in Cloud Jira field don't need a value to show in view screen. In new issue view, fields will get visible with out any value too.

John Funk

Hi Pradeep,

Can you provide some more information? Did you add to the screen scheme? Did you make sure the context for the field is correct (right Issue Type maybe)? Did you do the Configure button in the Issue Layout to see if the field is there? Can you shared a screenshot of the issue layout screen?

pradeep jeevan

Hi @John Funk ,

Apologies for late response. The issue is caused due to some bug. I have reached out to the Atlassian support to resolve the issue. Now everything is working fine.

Thanks,

Pradeep

John Funk

Thanks for the update. Glad it is working.

Damian Suess

@John Funk This issue is still happening for us and our users have to refresh the entire screen every time in order to edit or move sub-items into the created element (initiative, epic, story/task, etc.).

This isn't just for Epic, but for every newly created work item on the List page.

Steps to Reproduce:

Navigate to the Project's "List" page
Create a new Epic under an Initiative
- Filling out the full details on the pop-up window
Attempt to move an existing Story into the newly created Epic.

Result:

The new Epic appears in-line, but you cannot interact with it
- The # Key (ID) number is not populated
- The Summary (title) is populated
Cannot move Epic up/down in the list

Work-Around:

Press F5 to refresh the page
Expand the tree & sub items to find the newly created item

John Funk

You need to open a support ticket with Atlassian to let them know.

https://support.atlassian.com/contact/#/

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-software

jira-software-cloud