When the user have reply an email which as FW,RE, Recall those email are getting created as Separate ticket & their emails are adding as their comments.
Kindly help me on this to changing the settings
Hi @Peer Mohideen S , for an email to be treated as a reply to an existing issue the reply needs to be made to an email from your Jira instance. If a reply is made to the or email that create the issue it will most likely result in a duplicate. There isn't a configuration to alter this behavior.
The reply email needs to have the issue Key and subject of initial issue to result in comment rather than new ticket.
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