Create issues for different projects from email

Question

Hi there!

I want to create issues from E-Mails in different jira-projects, with the same incoming E-Mail-address.

Do I have to create a mail handler for each project? Or do I have to create a Mail-Server with its own E-Mail-Adresse for each project?

Email server A → mail address A@project.com → Mail handler for project A

AND

Email server B → mail address B@project.com → Mail handler for project B

Are there any examples for that situation?

Best regards,
Dirk

Dirk Fehse · Answer

Thanks, @Brant Schroeder !

Perhaps we will try it, but there is another problem. 15 persons will use this feature (internal staff), but we have 40-50 customers in our Jira instance, too. They well never use it, but we have to pay for everybody.

USD 37.50 for 15 users and USD 125.00 for 50.... :(

Is there a way to just pay for a group of users?

Best regards,
Dirk

Brant Schroeder · Answer

I have never tried gmail aliases.  The email handler associates the email with the default project when it is being created.  I believe the app JEMH allows you to do more so you might take a look at it.

Dirk Fehse · Answer

Hey @Brant Schroeder ,

thank you for your fast feedback.

We have many projects in Jira, we can't create an E-Mail-Address for every project, so this would not be our way. Is there any other possibility for creating issues in many projects by E-Mail?

Or is Jira supporting E-Mail-Aliases like gMail "myname+alias@domain.com?

Best regards,
Dirk