I want to automate change calendar notifications on Jira Service Management such that approver groups can get notifications when a change's time is due or overrun. I tried to automate a rule but can't seem to get a trigger for this kind of automation. Anyone with any idea which trigger I can use or another way to go about this??
Hi @Desmond Techie
Welcome to the community!
You can use the following tutorial which may provide you with options: https://www.youtube.com/watch?v=ccWTIgdnQqE
You will have to use a JQL condition that runs in a scheduled trigger.
Regards
That was a good and quick one. Works like charm. Thank you @Fabian Lim
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