Hello,
Share with option in Service Desk works for some user and does not work for others. Could you please help me to understand why? I need all the users to use the " share with " option. How can I enable it for every user? Is it a permissions issue or licence?
Thank you.
Hi @Elif Alverson
To "Share" a request with someone, a user must be part of an service desk organization. Either create new organization, or place your existing users/customers to new ones.
https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/
So, the users suppose to have Jira Service Management licenses to use share with feature? Because, we are all in the same organization.
No, you just have to add them as customers.
Elif a user (in jira) usually is some who holds a paid license.
On the other hand, a customer can be a person who has no paid license, but it can also be a jira user.
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