Not all Issues are getting created on sync

Question

I am building the Jira forge app.

I am trying to fetch the details from the 3rd party API and the API response contains more than 1000 records. And with that data, I need to create the Jira issues. All that process takes more than 25 seconds to complete.

I tried to use Async Events API to make that happen in the background without getting the error of "Unexpected error in app", but it also does not complete the process of creating the issues. It only creates some of the issues.

How can I fetch all responses and create it issues when I sync the app and create the tickets by overcoming the 25 seconds limitation for the invocation?

Diana_Architect_ZigiWave · Answer

@Raj Lad , hello and welcome to the community. If you're open to exploring the possibility of using external help to sync Jira issues, feel free to look at ZigiOps. It's a no-code integration tool that can help you resolve your use case in a few clicks without additional code. ZigiOps can be customized to fit various use case scenarios (not just syncing Jira issues). You can check the ZigiOps connector on the marketplace and if you think it would be useful for your project - feel free to book a demo and discuss the details of your use case in detail with us.

Regards, Diana (ZigiWave team)

Jimmy Seddon · Answer

Hi @Raj Lad,

Welcome to the Community!

Most of the people here focus on answering questions about how to use the built-in features of the Atlassian products.  You might find some technical folks here who can answer this question, but I think you would have much more luck posting this question in the Forge category of the Developer Community here: 
https://community.developer.atlassian.com/c/forge/45

I hope that helps!

-Jimmy

Dhiren Notani_Exalate_ · Answer

Hi @Raj Lad ,

This is Dhiren from Team Exalate.

If I understand this right, you want to create Jira Issues in some project and you are using REST API to fetch this.

Do you wish to use a 3rd party app which will let you sync issues from 1 Jira Project to another?. If yes, then Exalate, provides a fully bi-directional synchronization between Jira(Cloud,Server,Data Center) and Jira(Cloud,Server,Data Center) among other ITSM systems that is fully customizable. It is easy to set up and the entire customization can be configured using a no-code interface. It also provides a Groovy based scripting engine for limitless customizability.

You can even integrate between Jira Software, Jira Service Management (Service Desk) and sync issues inside projects back and forth to achieve your integration requirements.

Exalate provides a flexible synchronization engine such that issues are automatically and securely synced - between multiple Jira's - wherever hosted. Benefit from a unified view and integrated workflow!

Use cases supported:

* Service Desk to Service Desk
* Service Desk to Software
* Agile Board Cooperation
* Ticket Tunnels
* Information Consolidation
* Centralized Master Instance
* Migration
* Support and development

If you would like to see a customized demo of the product in action, feel free to book a slot with us.

Thanks
Dhiren