How can I change the text for freetext customer feedback?

Question

Within customer-satisfaction I can see we can change the text of the star-rating from  "How was our service for this request?"

How can I change the text for screen that follows that from  "Awesome! We got it. If you have a moment, tell us how it went so we can keep it up!"

We want to have something more suitable to our customer's tastes and also asks how we can improve.

Brant Schroeder · Answer

@NCarmichael if this answered your question can you please accept the answer to help others?

Brant Schroeder · Answer

@NCarmichael

@Lisa Förstberg is correct you are unable to change or customize the customer feedback form.  Here are a couple of additional items below that you should also vote for.

* https://jira.atlassian.com/browse/JSDCLOUD-10588 
* https://jira.atlassian.com/browse/JSDCLOUD-4592

Lisa Förstberg_ov9lib · Answer

Hi!

I don't think you can (yet) I am afraid.

You can use Language support configuration to "translate" some of the  texts but the CSAT confirmation text is not a value that shows up their either...so it leads me to believe that this is one of those texts that are hard coded.

There are multiple feature req's on CSAT customizations - this might be closest for you to vote och watch: JSDCLOUD-7924

br

Lisa