Good day all,
One of my support staff picked up an issue where once a call has been re-opened and assigned back to the same agent, it does not reflect in their "assigned to me " calls queue.
It does reflect in the "all open " queue.
I was able to test by assigning the call to myself , and again, its also not reflecting under calls " assigned to me " for myself but is reflecting on my name under "all open ".
Is this a bug or some setting that needs to be tweaked?
Thank you in advance.
