Can a customer view their ticket without registering?

Question

The customer creates a ticket.
Receives an email with a link to view the ticket.
Is that also possible without having to register?

Thanks for answer.

Alexadner

Alexander Thiele_sejglp · Answer

thank you very much, I'll take a look

Alexander Thiele_sejglp · Answer

Thank you for your prompt reply.

The customer creates a ticket in the portal, without registration or login.

https://fischercons.atlassian.net/servicedesk/customer/portal/1

Alex Koxaras -Relational- · Answer

Hi @Alexander Thiele and welcome to the community,

How did that customer created the ticket in the first place? Did he/she send an email or logged-in in the portal? In any case the customer must have an account within your instance. To do the thing you need you have to change a few settings (screenshot below), but I wouldn't recommend it: