nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

It is possible to create an automation rule than it creates a issue in another atlassian account?

Jesús Rafael Martínez Jiménez

I'm looking for to create an issue from my account to another JIRA account, and I don't know if this is possible.

Accepted answers

Stefan Salzl

Hi @Jesús Rafael Martínez Jiménez

just to clarify that we are on the same page:

with „in another account“ you mean create an issue „in the name of another user“ within the same jira instance/site?

Best
Stefan

Callum Carlile _Automation Consultants_

@Jesús Rafael Martínez Jiménez If you're wanting to create an issue in another instance, you would need to use the Trigger Webhook automation action and create an issue over the API

Here are some links which may help:

Create an API token - you will need to do this in your destination account, encode it and then will use this Basic auth token in your triggering webhook authorization

Create issue over the API

All comments

Stefan Salzl

Hi @Jesús Rafael Martínez Jiménez

just to clarify that we are on the same page:

with „in another account“ you mean create an issue „in the name of another user“ within the same jira instance/site?

Best
Stefan

Jesús Rafael Martínez Jiménez

Hi, @Stefan Salzl

I mean, in a different instance, I need to replicate some when are created issues using Automation and I don't know if it's possible to do.

Callum Carlile _Automation Consultants_

@Jesús Rafael Martínez Jiménez If you're wanting to create an issue in another instance, you would need to use the Trigger Webhook automation action and create an issue over the API

Here are some links which may help:

Create an API token - you will need to do this in your destination account, encode it and then will use this Basic auth token in your triggering webhook authorization

Create issue over the API

Stefan Salzl

So if it‘s a whole different site (which means the 2 instances have different domains) it‘s not possible with simple jira automation actions. If you are familiar with Rest API you I guess it would be possible.

Best
Stefan

Jesús Rafael Martínez Jiménez

Thank you so much for your answers, @Stefan Salzl

Jesús Rafael Martínez Jiménez

Thank you, @Callum Carlile _Automation Consultants_

Let me check this option to try to implement it.

Adam Rivera_c53muz

I believe I am having a similar issue. I created an automation that creates a new issue on a different board/project in the same instance when a certain label is used. However, it does not copy over the summary, description or attachments. Any ideas?

Stefan Salzl

Hi @Adam Rivera

My first guess without knowing the details would be that it’s a single project rule. In lrder to process in other projects than the one the rule was triggered the rule needs to be configured as a multi-project or gloabl rule. This can be done in the rule details.

Best
Stefan

Callum Carlile _Automation Consultants_

@Adam Rivera And if ^this is the case, you will need to amend this project scope via the global automations page (System > Global Automation), by selecting 'Multiple Projects' and then adding both the triggering and receiving projects to the scope in the Rule Details section

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

automation