Is there a limit on number of search results from Service Desk customer portal for request forms?

Question

We have a service desk with customer portal. We have many forms(request types) which are grouped depending on the type of support request(usually 8-10 form for each support type). We use "Request type description" to tag each request type to the type of support request. When we are searching the portal using tag of type of support request, only 5 forms are returned in search result. Is there a way to change this so that all the associated form are returned in search result ?

Oto Machaladze · Answer

Hi @Braj Raj Singh ,

Within the app, Better Search in Customer Portal

you can give ability to customers on customer portal to search unlimited request types.

for more information reach out the article:

https://community.atlassian.com/t5/Jira-discussions/How-can-the-customers-search-all-request-types-in-the-customer/m-p/2540558#M21650

Dave Mathijs · Answer

Hi @Braj Raj Singh , thanks for elaborating. Unfortunately, I cannot find any solution in the documentation. There is no mention of increasing the number of search results for request types.

See this documentation page: What can I do to help customers find the right request type?

Braj Raj Singh_z3sjql · Answer

Hi @Dave Mathijs , thanks for help but I missed to explain the query correctly. So below is my reattempt.

As shown in above pic, when I search 'data services' in the search bar of my Service Center, I only get 5 forms out of 9 forms that are with tag 'data services'.
How can I get all the forms (in this case all the 9 forms) ?