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Subtask option no longer appears

seelye.naomi

We recently moved from one instance of Jira to a new instance that allows our customers to use the self-serve portal. In the original instance, we used to have the option to add a subtask to the ticket (see attachment for icon specification). On the new instance, I see that Subtasks are turned on, however we no longer see the icon. How do we go about reinstating the icon for use?

Subtask icon.JPG

Accepted answers

Callum Carlile _Automation Consultants_

Hi @seelye.naomi , it sounds like you have moved to, or started using, Jira Service Management to give you access to the customer portal.

First thing I would check is the issue type scheme used by your project - do you have a y subtask issue types associated with your scheme? Depending on how you moved to this new instance/product, you may need to re-configure things such as this scheme

John Funk

Hi @seelye.naomi

In your new instance, go to Settings > Issues > Sub-tasks. And make sure that Sub-tasks have been enabled and that you have at least one Sub-task type.

If all of that is good, then make sure your Issue Type Scheme attached to the project has the Sub-task issue type included.

All comments

Callum Carlile _Automation Consultants_

Hi @seelye.naomi , it sounds like you have moved to, or started using, Jira Service Management to give you access to the customer portal.

seelye.naomi

Can you walk me through the steps on how to do that?

John Funk

Hi @seelye.naomi

In your new instance, go to Settings > Issues > Sub-tasks. And make sure that Sub-tasks have been enabled and that you have at least one Sub-task type.

If all of that is good, then make sure your Issue Type Scheme attached to the project has the Sub-task issue type included.

Callum Carlile _Automation Consultants_

Yeah sure:

Go to project settings > Summary - can you see any subtask issue types in the list under 'Issues'? If not:

Click into the scheme
Click Actions > Edit Issue Types
Drag and drop the subtask issue type(s) you need from the right column to the left
Click Save

seelye.naomi

Thanks everyone for your help. Subtask option has been successfully added!

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