Can someone will help me out which In a Service request form i have field called Access dropdown

Question

Hi,

Can someone will help me out which In a Service request form i have field called Access drop down field.

Access---Jira and Database

If i select Jira then 1 approval should be visible for L1 only

If i select Database from drop down then 2 approvals should be triggered which are L1 and L2.

Please find the attached screenshots

Thanks,

Sreenadh_5t0th7 · Answer

Hi Pier,

Yes here 2 Scenarios which are:

1. If I select Jira then 1 level approval should follow the workflow

2. If I select DB then 2 level of approval which is Level1 and Level 2 and the workflow should follow for 2 level of approvals.

Thanks,

John Funk · Answer

Hi Screenadh,

You might be able to accomplish with using different statuses, each with a different number of approvals. You can create an automation rule that fires when the Access field is changed (Field Value Changed trigger), that then transitions the issue to one of the two statuses based on the value of the Access field. Then your Approvals should kick in from there.

Pier-Olivier Tremblay_rvqy2m · Answer

Hi Sreenadh,

Are your approval dependant one from the other or they should to happen simultaneously ?