Sending and receiving emails from non JIRA users

Neil Green_23jgd3

Hello,

I am wondering if anyone can help me in determining if the below is possible on JIRA cloud.

I am an avid user of JIRA and Confluence but unfortunately I am not an IT or Tech user. I havent been able to get much help from my internal IT and was therefore hoping that with the help of the community I could solve the problem anyway.

If it is possible then I would be really grateful for a step by step (simple person) guide to help!

What I would like to have is the following:

1. A customer, who is a non JIRA account holder can send me an email as a request for quote or information.

2. I can allocate that a JIRA key, provide the quote / information etc. and send that via email.

3. The customer can confirm the quote / information etc. and the response will be linked to the original task / key.

Almost everything in our business runs through JIRA (and confluence) and solving this element would make the operation much more efficient and avoid lots of duplicated effort.

The key difficulty seems to be in the email sender / recipients not being JIRA users, I have found that emails can be received from JIRA users but that doesnt help in this situation.

 

Any help gratefully received.

Neil

John Funk

Hi Neil,

I would suggest that you add the Jira Service Management product to your instance. Then you can set up a portal with a form for the external users to fill out (which can guide them to give you all of the information you need up front), or you can have them send an email. Either way will create an issue in Jira. 

Then you can add a comment to the issue which will send an email to the person who created the issue (i.e. the Reporter). And the reporter can reply to the email they receive (or go directly to the Jira issue) which will add their response as a comment. That way everything is on the issue itself and you don't need to chase down email threads.