Jira workflow: mail approval

Question

Hi All,

I am a Jira newbie, so please bear with me :-)

I am working on a Jira change management project. Hereby a kanban board is linked to a workflow. Basically all of this is working, but my question is: How can I let Jira generate mail notification / approvals via mail in a workflow?

Per documentation this should be possible via the "Authorize" status > "include approval step". However that check box is not showing in my workflow.

Best regards,

Deniz

Capkan.Deniz · Answer

Thanks @Dirk Ronsmans

Dirk Ronsmans · Answer

@Capkan.Deniz ,

If you do go the JSM route you can find more info about how to add an approval here:

https://confluence.atlassian.com/adminjiraserver/configuring-jira-service-management-approvals-938847527.html

Keep in mind that while your workflow is not yet "active" you won't be able to add the approval configuration.

Capkan.Deniz · Answer

Thanks Rilwan,

I will give it another try by using Jira service mgmt.

Best regards,