Email notifications not coming through

Holly O'Connor

Hello,

We have stopped receiving email notifications on our board, we have the settings turned on which should mean all team members receive an email notification when assigned a ticket, mentioned in a ticket etc but recently these have stopped being received. Why is this and can it be fixed as we are missing important notifications?

Thank you

Holly

Trudy P Claspill

Hello @Holly O'Connor 

Welcome to the community.

First I recommend that you use the Notification Helper to confirm that Jira is configured to actually send the emails for specific events on specific issues to specific users.

https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

If that confirms that the emails should be getting sent, then you should also verify that truly nobody is getting any email notifications. If anybody is getting notifications, then you have to look at the differences between that user and those not receiving notifications.

If truly nobody is getting email notifications, double check if the emails are going to the users' Spam folders in their email client.

Also check that your email provider has not blocked them. Do you have any sort of email filtering on your email server that might consider the Jira emails to be security risks or spam that it is automatically blocking? 

It could be possible that individual email addresses or your email domain has been blacklisted by Atlassian. If that is the case you would need to open a support case directly with Atlassian Support to get that addressed.