Set Team variable based upon the board in which an issue was created

Thom_12vyo3

I am investigating the feasibility of using Jira to facilitate the Nexus agile model. I have configured multiple shared teams and have created boards for each of these (team backlogs) as well as a board that acts as the central backlog. I know that I can manually assign tickets to one of the shared teams, however I was hoping there was a way to utilise automation rules to:

Upon creation of a ticket within one of the teams backlogs, automatically assign that ticket to the team associated with the board from which it was created. Currently they immediately vanish (due to the board filter) and will only show up on the board if I manually update the field. I have been unable to find a way to achieve this.

 

My guess is that this is not possible and I will have to create multiple projects, one per team and one to aggregate issues from all the team projects into a Nexus backlog. Any help would be greatly appreciated  

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

Boards are not containers of issues, there's no real "create in a board".  To create an issue that appears on a board, you create an issue that matches the criteria the board is selecting the issues from (i.e. the board filter, with a look at the configuration of the board)

You could do this with multiple projects, but there are plenty of other ways to do it too.

You need to look at what each board is selecting for, map that to what people are creating and come up with a rule that makes the board work.

There is no assign to team in Jira, fortunately (it's a horrible thing to do), but it does work on the principle that a board is the team, so. if something appears on a team's board, you can always assume it belongs to that team (the assignee should then be a member of that team).

So, look at how your teams are arranged, set up boards that select for the stuff that each team will own (and ignore other issues), and you'll generally find that the "create issue" link will start creating issues that do appear on the teams boards.

The biggest question is going to be "how to I identify which team an issue should be with?"  Project is an easy one, but it might not be right for you.  Could it be a field that identifies a component on an issue?  A label?  A region field?  The issue type?  And so on.