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Can't automate some values in a custom field (single choice) select list

Péter Dániel Réti

I created a custom field and added 20 something different values to it. With this custom field I tried to create some automations when someone selects a certain value then have it do something. It works just fine with most of the values but somehow I can't see all of them.

For the values I can not see with a condition I tried almost everything and none of it worked(recreating the values, custom field, searching for it with advanced options). Has anybody faced this kind of problem? Would really appreciate some help

Accepted answers

John Funk

Hi Péter - Welcome to the Atlassian Community!

I have not seen that behavior before. Can you share some more details? Are there special characters in the option? If the option is at the top of the list does it make any difference?

Can you share any screenshots?

All comments

John Funk

Hi Péter - Welcome to the Atlassian Community!

I have not seen that behavior before. Can you share some more details? Are there special characters in the option? If the option is at the top of the list does it make any difference?

Can you share any screenshots?

Péter Dániel Réti

Hi John,

thanks for the welcome.

Well I tried to put them in a condition and some choices I think it was 2 out of 20 didn't show up as on option. Then I remade the custom field and it was still a problem.

There wasn't any specific characters, they were phrased like this ( ABC Issue, ABC Issue Field Change). Also it didn't matter if I deleted them and added them back in as new values, the order also didn't help.

To my surprise as I was phrasing this answer for you there are working now which is weird as I tried everything with them for two days and none of it worked.

Unfortunately I can't show you screenshots as they are company managed contents.

Well thanks anyway for your answer, I don't know how was it solved but the good thing is it works.

John Funk

Sometimes that happens. Glad it is working for you!

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