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Custom field list with key value

Emil Emilsson

The issue I need solved is this

There is a dropdown list with 30 different types of choices, each choice has a sentence or two I would like to insert into an email when this issue goes through a transition.

so I can set up an email template to get the selection from the dropdownlist but I need the associated email text.

How can I achieve this ?

Regards,

Emil

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Rilwan Ahmed

Hi @Emil Emilsson ,

You can make use of Jira automation send email Action in Issue transitioned trigger.

In content you can make use of {{issue.customfield_10001}}, 10001 should be replaced by your custom field value.

Emil Emilsson

yes that solves the sending of custom text part.

the issue is

I have a list of 30 items, one of which needs to be selected from a dropdownlist

id emailtext

Fans A very long text regarding fans that needs to be shown in email

Cars A very long text regarding cars that needs to be shown in email if you select cars

would be nice if I had a dropdownlist fans, cars and more and when I selected one of them an associated value could be this long text

Rilwan Ahmed

Hi @Emil Emilsson

Email will be sent with only the custom field's value, and not the available lists.

Emil Emilsson

What Im trying to avoid is sending 30 different emails types.

The emails differ between what you select from the dropdownlist

there is a part of the email that can be customized according to what you select in the dropdownlist so I could make that a variable and create one email template to use for all emails.

Bill Sheboy

Hi @Emil Emilsson

With 30 values, the possible built-in solutions are going to be a bit brittle.

For example, if you try this with an automation rule you probably cannot do this with a long if/else set of components as rules have a maximum number of around 60 components, and each option would take 2 components: the condition and setting a value.

A work-around would be to try a complex search/replace function, to substitute each possible value for your sentence. And that would be quite difficult to maintain.

Kind regards,
Bill

Emil Emilsson

Hi Bill,

if I were doing this in a software project, writing my own code I would just have a key value list where I would display a dropdownlist with the keys shown, as the keys are an abbreviation of the maintext, and then I would have the maintext as a string. So whatever you selected from the dropdownlist its value would be set as the text to use in the email.

Quite straight forward, but doing this in jira remains complicated.

Kind regards,

Emil

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