Create new issue from another

Question

Hello,

I have a question that my colleuges couldn´t help with, and I´m new to Jira so i thought i could turn to this community!

I´m working with Coustomer Service, and I management the issues that are coming in to our 1st and 2nd line, in 1 project.

However, sometimes these issues, our question, need to be moved to our productmanager, and they work in another project. Right now I make a new Issue/Task in their project, and link the issue from my project. I have to keep this two seperate, I can´t just move from project to project. I need the issues in both projects.

However, can i make a trigger that when i put an issue in a specific status, or issue type, this generate a copy in my productmanagers project? So they get linked..

Kind regards

Emma

Tom Lister_fo1j4e · Accepted Answer

Hi @Emma Kindemo

There is an option on the issue actions menu to 'clone' an issue but that will create a ticket in the same project. The cloned ticket can be moved to another project and maintain it's link to the original issue.

If you have cloud premium with automation included, you can build a process to create a new ticket, using data on the original ticket, in a different project.

Do you need more details on how to do that?

Rilwan Ahmed · Accepted Answer

Hi @Emma Kindemo ,

Welcome to the community !!

You can make use of Automation rule "Issue Transitioned" OR "Issue Created" as per the requirement.

i.e. Go to project settings --> automation --> Create Rule
New trigger == "Issue Transitioned" OR  "Issue Created", Click Save
New condition  == JQL condition, (example: Issue Type = Service Request ), Click Save
New Action == Create new Issue
Select the required project , Issue type in the destination project from the list 
click on  ... near Summary field and select "Copy from". This will copy same summary from source project. 
You can also select the Reporter field from the "Choose custom field" section and  copy value from source ticket. 
Click Save and Then Turn it on.

In my screenshot shared,  a ticket will be created in "BUG" project when a new ticket of type service request is created in "IT" project